我们在工作中时常会碰到一些特殊情况，诸如上班迟到，工作出错以及有事需要请假。在外企上班的你如何从容轻松地面对这些问题？希望以下的对话和实用句型能够对你有所帮助。
Late for Work 上班迟到
Do you feel guilty if you are late for work? One in ten workers said that they arrive late to work at least once a week and about 24% said they arrive late at least once a month.
情景对话1：
珍妮迟到了，她不得不向她的主管马林做解释。
Jane: Sorry, Ma Lin, I'm late. 对不起，马林，我迟到了。
Ma Lin: Jane, that's the second time this week, isn't it? 珍妮，这是本星期的第二次了，是吧？
Jane: Yes. My bus was late again. 是的，公共汽车又来迟了。
Ma Lin: Is it possible for you to take an earlier bus? 你能搭乘一班早一些的公汽吗？
Jane: I think so. I'm going to do that tomorrow. 我想是可以的，我打算明天就这么办。
Ma Lin: Perhaps we can change your working hours a bit if you wish. 如果你愿意，也许我们可以改一下你得工作时间。
Jane: No, thanks. I can manage. 不用了，谢谢。我能设法应付的。
Ma Lin: All right. If there's anything I can do for you, please don't hesitate to let me know. 好的，如果有什么事我能为你做，请尽管告诉我。
Jane: That's very kind of you. Ma Lin. 你太好了，马林。
Notes：
向别人表示歉意时，首先要承认自己做错了事，或做出了不礼貌的行为，并且通常要说明原因，表示遗憾。最简单的道歉方式是说I'm sorry。但这往往不够，还需要对你所做的错事做出解释之后，做出改正和改进的许诺，表示不会让错误再次发生。如果你真的做错了事，给对方造成伤害或带来不利的影响，这时做无谓的解释，只能欲盖弥彰，效果相反。
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情景对话 2：
王萍和客户汤姆约好时间见面，但因事迟到，她表示歉意。
Wang Ping: I'm sorry to have kept you waiting so long. 真抱歉让您久等了。
Tom: That's OK. What made you so late? 没关系，你怎么来这么晚？
Wang Ping: I was tied up with some urgent business. 有急事脱不开身。
Tom: I see. 我明白了。
Wang Ping: You've visited some places of interest in Beijing during the last few days, haven't you? 您已经参观了北京的许多名胜古迹，对吗？
Tom: Yes, we've visited many places such as the Imperial Palace, the Temple of Heaven and the Great Wall. Well, during my visit to Xi'an, I suddenly got an idea that we should build a synthetic fiber works there. It will be a joint venture. 是的。参观了许多地方，比如说故宫、天坛和 长城。对了，在西安参观时，我突然产生了一个想法：我们应该在那里开办一家合资性质的合成纤维厂。
Wang Ping: That's a great idea. We'll surely try our best to cooperate with you. We have many favorable conditions to run a joint wenture there. You can get full support from the local government there.那太好了。我们一定尽全力与贵方合作。我们有许多有利条件。贵方可以得到当地政府方面的全力支持。
Tom: That sounds really attracting. And what about the details? 听起来确实很有吸引力。那么，有哪些细节？
Wang Ping: If it is convenient for you, we can go and visit the local government for those details. 如果你有时间，我们可以去拜访一下当地的政府，了解一下细节。
Tom: All right. Let's make it 9 o'clock tomorrow morning. 好的，就定在明天早上九点钟吧。
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Notes:
常用表达道歉与接受道歉的表达方式：
致歉
Sorry.
I'm really / awfully / terribly sorry.
I cannot tell you how sorry I am.
Please forgive me. I don't mean that.
Please forgive my carelessness.
Please excuse me. I have to run.
接受道歉
That's okey.
It's nothing.
It doesn't matter at all.
Never mind.
Don't worry about that.
Just forget it.
常用句型：
I'm really sorry to be late again.
I'm awfully sorry. I didn't realize.
It was wrong of me.
I hope you will excuse me.
I apologize for that.
...but I'm afraid I'll have to put off the meeting.
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It's My Fault 工作失误
Everyone makes mistakes. Usually you can correct your error or just forget about it. Making a mistake at work, however, can be more serious. When you make a mistake at work your career may depend on what you do next.
情景对话1：
交工时间快到了，但工程进展因为人手不够可能要拖延，本承认是自己的失误。
Manager: Ok, let's get started. Mike, we'll begin with reports on the Peace Clinic. Is everything going smoothly? 好，迈克，我们开始吧。我们先来看看平安诊所的工程。一切都还顺利吧？
Mike: Uh, I'm afraid there'll be a delay of at least one week. 恐怕得要拖延一个星期。
Manager: What's holding things up? 是什么给耽误的？
Mike: It's my fault. I didn't hire enough people. I screwed up. 是我的错。我雇的人手不够。我把事情给弄砸了。
Manager: Ok, these things happen, but what have you done to correct the situation? Aren't the guys working overtime? 好了。这种事情既然已经发生了，你怎么解决这种情况呢？工人是不是在加班？
Mike: Yeah, but they've been working overtime for a month now, and they aren't all happy about it. 是的，不过他们加了一个月的班了，他们已经不太乐意了。
Manager: Well, have you hired more people? 那你有没有再雇人？
Mike: I put an ad in the newspaper, but I haven't got many replies so far. 我已经在报纸上登了广告，不过目前仍没有多少回音。
Manager: How long ago was the ad in the paper? 广告登了多长时间了？
Mike: Six days ago. I wonder why we're not getting a better response? 六天了。我也奇怪怎么没有人来？
Manager: There's a lot of construction in this area right now. There's the new convention center, and the new headquarters for Forex Electronics. It's hard to find good workers at the moment. 目前这个地区的工程很多，像新会议中心、福莱克斯电子公司的总部大楼。现在很难招到好的工人。
Mike: I'm sorry. I made a big mistake not hiring enough guys on the crew last spring. 我很抱歉。去年春季我没多招些人真是个大错误。
Manager: Okay. Tell the guys it'll be just one more week of overtime. But we've got back on schedule. 好了。告诉工人就再加一个星期的班。不过我们必须得抓紧时间了。
Notes：
1 I didn't hire enough people. I screwed up.
screw up=cause to fail or be spoiled 搞糟，破坏
例句：
Having the car stolen completely screwed up our holiday plan.
We really screwed up when we invited Jane and her ex-boyfriend to the party.
2 Tell the guys it'll be just one more week of overtime.
guys用于非正式场合。在招呼关系友好的几个人或一群人时，不论男女性别，都可以称guys。
例句：Hey, guys, how are you doing?
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情景对话2：
老板对秘书打出来的几封信不满意，要求重打。
A: Have you finished the monthly report? 本月的报告做好了吗？
B: Yes, here it is. Do you approve of the way I typed this report? 做好了，在这儿。报告这样打，你同意吗？
A: Well...can I be frank with you? 我跟你直说了吧。
B: By all means, please. 尽管说。
A: Well, to be quite honest, I find it unsatisfactory. 说实话，我不太满意。
B: Oh, I'm sorry. Could you be a little more specific? 真对不起，你能说得再具体点吗？
，外企英语情景对话：遇到特殊情况怎么办tag: 礼仪英语，接待礼仪英语,商务礼仪,英语，就业指导 - 礼仪英语